Wednesday, January 23, 2013
Shoes and Customer Service
Today I had a couple of hours free so I decided to go look for some shoes. I had some Christmas money from my parents to spend and thought this would be a good way to burn a hole in my pocket. :)
I went into the first shoe store (Rack Room Shoes) where I was basically ignored until I asked where the running shoes were. The associate was helpful enough but really didn't seem to want to help me as they had to restock the store with sandals...in January... I found one pair of shoes that I liked well enough and put them on hold.
Off I went to store number 2 (Lady Foot Locker). The sales associate was trolling facebook or something on her phone that was clearly more important than me...until I was a foot away from her. She then tried to sell me the most expensive pair of shoes in the store. A little frustrated, I took off for store number 3.
When I walked into The Finish Line the associate behind the counter greeted me, asked what kind of shoes I was looking for (running shoes), and my price range ($50-$60). He said "let me go in the back and get you several pairs to try on". I was able to try on 3 pairs and find 1 that was a perfect fit! I managed to walk out of the store with a pair of Nike Dual Fusion Running shoes in my price range and satisfied with the customer service I received.
The moral of the story is provide good customer service you will get my business!